Returns & Refunds policy

At Health Forest Shop, we prioritise the quality and safety of our products, which is why our policy regarding returns is designed with your health in mind. Due to the nature of our offerings—including food-based natural botanical herbs, Ayurveda remedies, and nutritional supplements—these items are classified as perishable goods. As such, we do not allow returns, refunds, or exchanges on any purchases made.

We take immense pride in adhering to world-class quality standards for all of our products. To uphold these strict quality protocols, we cannot accept returns for any items once they have left our warehouse. This policy is essential to ensure that the products you receive are in optimal condition. Once the goods are outside our facility, we no longer have the ability to monitor their handling or storage, which could compromise their quality. By implementing this policy, we are committed to safeguarding your health and well-being, ensuring that you receive the highest standard of products.

Postage Companies:

At Health Forest Shop, we want to clarify our policy regarding lost or damaged goods. Please note that we cannot be held accountable for any items that are lost or damaged during transit by third-party shipping carriers, such as DHL, FedEx or any other postal service operating within the European Union.

In situations where your product does not arrive or arrives in a damaged condition, Health Forest reserves the right to offer a discretionary refund. If we decide to process a refund, the amount will be credited back to your original payment method, ensuring a seamless resolution for you. Furthermore, we are committed to your satisfaction and are proud to provide a full refund under one of our money-back guarantees, details of which are outlined below. Your trust and experience with us are our top priorities.

We do not allow returns or refunds for the following reasons:

At our company, we are dedicated to offering high-quality products that are not only beneficial but also flavorful. However, we recognize that everyone's taste preferences differ, and what may be delightful for one person could be less enjoyable for another. While we value your feedback on taste, please understand that we cannot process refunds solely based on your flavor experience or the perceived effects of the supplement on your health.

If you have tried our products and do not notice any significant changes in your well-being, we encourage you to reach out to our support team. They are here to assist you and will carefully evaluate your feedback. In certain cases, a discretionary refund may be granted based on a thorough review of your situation. Your satisfaction is important to us, and we want to ensure that your experience with our products is a positive one.

Are you allergic to the product or an ingredient

Every product we offer comes with a comprehensive label that clearly outlines each ingredient included in the formulation. We strongly encourage you to examine this label thoroughly and discuss it with your healthcare provider prior to making a purchase, as our policy does not allow refunds based on ingredient-related concerns. Should you have any questions or need additional information, our dedicated customer service team is always available to provide assistance and support. Your health and satisfaction are our top priorities!

Ordered too much

Unfortunately, you can’t return our products after receiving them. If you made a mistake and ordered more products than you intended, contact our customer support team via email at info@healthforestshop.com within 48 hours of your purchase so they can review your case and decide.

You must ensure you are ordering the correct item for your circumstances. If you need help deciding which items to order, please contact our customer service team or take advantage of our free gut grader. If you ordered the wrong item, please contact us immediately, and we will do our best to cancel your order before it goes out. However, we cannot make any guarantees. If your order has already been sent out, we cannot provide a refund or accept the goods back into our store. Please also consider that customer service response times can take up to 24 hours and only occur on weekdays at this point.

Financial Challenges

We recognise that unexpected financial challenges can sometimes make it difficult to keep up with your subscription. To help you manage this more effectively, we suggest opting for the “one-time” purchase option for your chosen product at checkout. This flexible approach allows you to enjoy our offerings without committing to ongoing payments. Once your financial circumstances improve, you are always welcome to return and subscribe to our products without any hassle. Your satisfaction and comfort are our top priorities.